Draft for SFAA to review. Not yet approved.
Privacy Policy
Senior Financial Aid Advocates (SFAA) helps seniors and their families apply for Medicaid. This page explains what we collect in our client portal, how we use it, and the choices you have.
What we collect
- Your name, username, email address and, if you add it, your mobile number.
- The answers you give in your intake forms. These can include health, income, savings and family details that a Medicaid application needs.
- Files you upload.
- Sign-in records, such as when you signed in and the internet address you used. We keep these to protect your account.
How we use it
- To prepare and follow up on your Medicaid application.
- To sign you in and keep your account safe.
- To contact you about your application.
We do not sell your information.
Text messages
If you add your mobile number, we use it only to text you sign-in codes and to confirm the number. We do not send marketing texts. We do not sell or share your mobile number or your consent to receive texts with any third party, except the company that delivers our texts for us (see below). Texting is optional: you can always sign in with your password. Reply STOP to any text to stop them, or ask us to remove your number.
Who we share it with
- Staff of SFAA and of MPS, the company we work with. Any of them can see your case, not only the person helping you.
- Companies that run the portal for us, such as Amazon Web Services, which stores the portal's data and sends our texts. They may use your information only to provide that service.
- Government agencies and others involved in your application, when it is part of the help you asked us for.
- Anyone the law requires us to share it with.
How we protect it
Only signed-in staff can see your case. The portal uses a secure connection, and we limit repeated sign-in attempts.
How long we keep it
We keep your information as long as we need it to help you and as long as the law requires.
Your choices
You can ask us to show you, correct or delete the information we hold about you. Call or email us below.
Changes
If we change this policy, we will post the new version on this page.
Contact us
Senior Financial Aid Advocates
686 E 110 S, Suite 104, American Fork, UT 84003
Phone: 801-336-1659
Email: team@sfaa.info